Cat Service Commitment Guarantee
GET BACK TO WORK
A Cat Customer Value Agreement (CVA) will help you track and manage your maintenance, keeping you ahead of unexpected delays and downtime.
A CVA works the way you like to work. If you want to do the maintenance yourself, we’ll order and ship your genuine Cat® parts right to you, right on schedule.
Want help putting those parts to work? Consider our Plus and Ultimate Labor CVAs where we work with you or perform some or all the planned maintenance so your crews can stay productive.
Time Is Money. Every minute matters. You deserve a plan to protect them all.
When your machine stops, so does your operation. That’s where our Services Commitment, exclusive with a Cat® Customer Value Agreement (CVA), comes in. Next-day parts. Two-day or agreed on repair date. Getting you back to work.
If there are delays from what we agreed too, you get paid in Cat Prepaid Credits. Downtime isn’t part of your plan. Cat CVAs protect your time and wallet.
Our CVA Services Commitment protects more than your equipment; it protects your time.
With quick parts availability and timely repairs, you get more than a plan on paper. You get built-in accountability.
Because time is money, and every minute matters.
Our Services Commitment Inside Your Cat® CVA
Discover how the new Services Commitment, exclusive to Cat® Customer Value Agreements, delivers faster support and smarter solutions that keep your equipment running longer and more efficiently. Learn more about our Services Commitment for getting you back to work
CVA SERVICES COMMITMENT:
ON ALL NEW AND RENEWED CVAS AFTER JANUARY 1, 2026
Next-Day Parts
- All Cat CVAs include next-day availability of maintenance, wear and repair parts.
- If your parts don’t arrive by the next business day, or your requested delivery date you’ll receive up to USD $1,000 in Cat Prepaid Credits.
- No waiting, no guessing and no surprises.
PLUS & ULTIMATE LABOR CVAS: Two-Day Commitment on Common Repairs or Agreed Completion Date for Complex Repairs
- CVAs with dealer labor include repair service for common repairs on machines completed within two business days from initial contact or agreed on repair date. Time commitments for major repairs may vary.
- If your common repair is delayed beyond two days or the agreed completion date, you’ll receive $1,000 in Cat Prepaid Credits.
- Gain peace of mind with the assurance that your equipment and crew can get back to work, fast.
CVA Inquiry
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Equipment maintenance plans designed to make machine ownership hassle free.