Parts Return Policy

We understand that occasionally a part may need to be returned, and we are happy to accommodate your request, where possible. If you are the original purchaser of a part from Foley Equipment, the following guidelines apply:

Stocked Parts
A Stocked Part is any part that is normally in inventory at a Foley store.

• Parts that are in new, saleable condition, with the original packaging intact will not be subject to a restocking fee.
• Stocked Parts must be returned to Foley with the freight pre-paid.Freight on the original purchase is non-refundable.
• Foley routinely stocks some parts that Caterpillar considers non-returnable. These items are eligible for return.

Non-Stocked Returnable Parts

• A Non-Stocked Part is any Part that was special ordered.
• Provided that the part in is in new, saleable condition, with the original packaging intact, it can be returned within 30 Days of purchase.
• Parts meeting these criteria will subject to a 15% restocking fee.

Non-Stocked, Non-Returnable Parts
Non-Returnable Parts include but are not limited to the following:

• Items identified by the symbol “*” in the N/R column of the Shipping List
• Hydraulic hoses and metal lines with protective covers removed
• Rusty, used, installed or damaged items
• Opened gasket, seal, or overhaul kits
• Electrical or glass parts
• Discontinued items
• Material cut or made to order, e.g., hoses assemblies, window seals, etc.
• Literature
• Belts, batteries, chemicals and O-Rings
• Remanufactured cores after 30 days from date of purchase

Any return issue not covered by the above policy will be resolved at the sole discretion of Foley.

EFFECTIVE APRIL 1, 2021. THIS POLICY SUPERCEDES ALL PREVIOUS PARTS RETURN POLICIES.