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MISSION
We will consistently demonstrate that we are the standard of excellence through our dedication to customer satisfaction, market share, and profitability.
VISION
We will be YOUR FIRST CHOICE.
PRINCIPLES
- We must maintain the highest ethical standards in all our dealings.
- Every person has value and deserves to be treated with respect.
- We make promises and we honor them.
- We are judged on what we do; not what we say we can do.
- We must recruit, train and retain qualified, capable people.
- Every employee deserves a safe working environment.
- We believe in perpetual learning.
- We must never become complacent.
- We must be open to and, at times, seek out criticism so that we might improve.
- We must be flexible, agile, open-minded and responsive to meet customers’ changing needs and take advantage of market opportunities.
- We must consistently evaluate the things we do to ensure they add value for our customers.
- We must differentiate ourselves by meeting customer needs better and faster than anyone else.
- Each employee is responsible for continually improving themselves and our company.
- Each employee must take personal responsibility for their actions and the company’s performance.
- Mistakes are opportunities to learn and improve. The only bad mistake is a repeated mistake.
- Each employee deserves feedback on their performance and recognition for their accomplishments. Positive in public; negative in private.
- Employee development is one of a manager’s most important responsibilities.
- Every employee is part of a team. It is only through cooperation that we succeed.
- We have a responsibility to find solutions. We must not sit back and complain or blame others.
- Every employee is a guardian of the company’s physical and financial assets.
- Each employee must do all they can to create a positive and cooperative work environment.
- Every employee is encouraged to be a responsible citizen and make positive contributions to society.
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